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SLN helps to reconnect locals

10 Nov 2016

SLN helps to reconnect locals Image

Last month’s “Southbank Local News” article “NBN bungle leaves locals off the grid” has helped local residents at 88 Wells St in their quest to get back on the grid!

It comes after more than 40 apartments were left without any internet access following NBN Co’s recent rollout in the area.

With two separate buildings at the same address, The Keep low-rise apartment complex has two separate connection points for phone and internet connection.

Resident Kelly Smith told Southbank Local News that NBN Co technicians were unaware of this when installing fibre to the building and only installed NBN to one of the building’s two connection points.

Following an article published in our October edition, NBN Co worker Guy Richards emailed the building’s owners’ corporation (OC) manager with this response:

“The site will be resolved by combining the ‘2’ sites over to the existing NBN installation,” he wrote.

“The approval for formal design has been issued to our delivery partner, and I have asked for an estimated completion date.”

“Also, had you seen the attached article? If so, do you know Ms Smith, or are you able to provide her an update?”

The attached article was, in fact, our own!

The good news comes after residents went through months of hardship to try and get connected to any type of internet as a result of NBN Co’s botched rollout.

With the building registered by NBN Co as “NBN connected” it meant no other internet provider was able to even reconnect residents with regular ADSL internet.

While a specific time frame as to when the issue will be rectified is yet to be given by NBN Co, the resident who brought it to our attention thanked Southbank Local News for the helping hand!

“Looks like the article has actually pushed them to fix the issue. Thanks!” Ms Smith said.

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